At UXplorers, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, contact us or work with us, how we use that information, and the rights you have in relation to your personal data.
Information we collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, company name, project details, estimated budget and any other information you choose to provide when submitting an enquiry, booking a call or communicating with us.
When you use our website, we may also collect certain technical information such as your IP address, browser type, device information, pages visited, referral source and information about how you interact with the website. Where required, analytics or similar technologies will only be used in accordance with your cookie preferences.
How we use your information
We use personal information to respond to enquiries, arrange discovery calls, prepare proposals, provide our services, communicate with clients, manage projects, maintain business records, improve our website and services, and protect the security and operation of our business.
We process personal information only where we have an appropriate lawful basis. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests, or relying on your consent where consent is required.
How we share and protect your information
We do not sell your personal information. We may share information with trusted service providers where reasonably necessary to operate our website or business, deliver our services, communicate with you, process payments, manage projects, host data or comply with legal requirements. These providers are only given access to information where necessary for the relevant purpose.
Some service providers may process information outside the United Kingdom. Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection law and that appropriate safeguards are used where required.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, transmission method or electronic storage system can be guaranteed to be completely secure.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and financial records, resolving disputes and meeting legal, accounting or regulatory requirements.
Retention periods may vary depending on the type of information and our relationship with you. When personal information is no longer required, we will delete it, anonymise it or otherwise securely dispose of it where appropriate.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to request access, correction or deletion of your information, restrict or object to certain processing, and request the transfer of your information where applicable.
Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
To exercise your rights or ask a question about how we handle your information, contact us at hello@uxplorers.com. You also have the right to raise a complaint with the Information Commissioner's Office if you have concerns about how your personal information has been handled.
Cookies and analytics
Our website may use cookies and similar technologies that are necessary for the website to function and, where enabled, to help us understand website usage and improve the experience. Where required by law, non-essential cookies will not be used without your consent.
You can manage your preferences through the cookie controls provided on our website and, where applicable, through your browser settings.
Third-party websites and services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of websites operated by third parties, and we encourage you to review their privacy information before providing personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. When we make changes, we will update the date shown at the top of this page.
Contact us
If you have any questions about this Privacy Policy, your personal information or how UXplorers handles data, please contact us at hello@uxplorers.com.